Privacy Policy

Last updated: 9 June 2026

AGEPC LTD trading as DR Rent ("DR Rent", "we", "us", "our") is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains:

What information we collect.
Why we collect it.
How we use it.
Who we share it with.
How we protect it.
Your legal rights.

This Policy applies to:

Website visitors
Tenants
Landlords
Letting Agents
Property Managers
Contractors
Service Providers
Business Users

1. Introduction

DR Rent is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains:

What information we collect.
Why we collect it.
How we use it.
Who we share it with.
How we protect it.
Your legal rights.

2. Data Controller

For the purposes of UK GDPR and the Data Protection Act 2018:

Data Controller

AGEPC LTD
128 City Road
London
EC1V 2NX

Trading as DR Rent

Email: privacy@drrent.co.uk

Information Commissioner's Office Registration

DR Rent Ltd is registered with the Information Commissioner's Office (ICO) under registration reference ZC180247.

We process and protect personal data in accordance with UK GDPR, the Data Protection Act 2018 and relevant privacy legislation.

3. Information We Collect

We may collect:

Identity Information

Name
Date of birth
Verification information
Photographic identification

Contact Information

Email address
Telephone number
Postal address

Account Information

Login details
Account preferences
User settings

Property Information

Property addresses
Property details
Property documents
Compliance records

Financial Information

Payment records
Subscription records
Transaction history

DR Rent does not normally store full payment card details.

4. Tenant Information

We may collect:

Property requirements
Budget information
Move dates
Occupancy information
Employment information
Guarantor information
Referencing information
Verification information

Where applicable.

5. Landlord Information

We may collect:

Ownership information
Property portfolio information
Compliance documentation
Property management records
Communication records

6. Contractor Information

We may collect:

Business information
Service categories
Insurance information
Qualifications
Accreditation details
Coverage areas

7. Verification Information

Where verification services are used we may collect:

Identity documents
Right to Rent information
Credit check information
Affordability information
Business verification information

Verification information may be processed by approved third-party providers.

8. Communications Data

We may collect and store:

Messages
Notifications
Maintenance reports
Support requests
Appointment records
Audit trail records

Communications may be retained for security, compliance, and dispute resolution purposes.

9. Technical Information

We may collect:

IP address
Browser type
Device type
Operating system
Session information
Error logs
Usage statistics

10. Cookies & Tracking Technologies

We may use:

Essential Cookies

Required for platform operation.

Analytics Cookies

Used to understand user behaviour.

Performance Cookies

Used to improve platform performance.

Marketing Cookies

Used for advertising and remarketing.

A separate Cookie Policy provides further details.

11. How We Collect Information

Information may be collected:

Directly from users.
Through forms.
Through account registration.
Through messaging systems.
Through property listings.
Through verification services.
Through payment systems.
Through cookies and analytics tools.

12. How We Use Information

We may use information to:

Operate the Platform.
Provide services.
Match users.
Verify identities.
Process payments.
Prevent fraud.
Improve services.
Manage subscriptions.
Provide support.
Meet legal obligations.

13. Legal Basis For Processing

We process information under one or more of the following lawful bases:

Contract

To provide services requested by users.

Legal Obligation

To comply with applicable laws.

Legitimate Interests

To operate, secure, and improve the Platform.

Consent

Where consent is required by law.

14. Who We May Share Information With

Information may be shared with:

Other Platform Users

Where necessary for Platform functionality.

Verification Providers

For identity, credit, and verification checks.

Payment Providers

For payment processing.

Cloud Service Providers

For hosting and infrastructure.

Professional Advisers

Including legal and accounting advisers.

Regulators & Authorities

Where legally required.

15. Third-Party Service Providers

DR Rent may use third-party providers including:

Stripe
Twilio
Experian
Cloud hosting providers
Analytics providers
Email service providers
CRM providers

These providers may process information on our behalf.

16. Information Displayed on the Platform

Certain information may be visible to other users.

Examples include:

Profile information
Property information
Verification badges
Reviews
Ratings

Display rules are governed by our Data Display & Profile Visibility Policy.

17. Automated Processing

DR Rent may use automated systems to assist with:

Matching users
Ranking content
Detecting fraud
Compliance monitoring
Platform recommendations

Automated processing is designed to support Platform functionality.

18. Data Retention

We retain information only for as long as necessary.

Typical retention periods may include:

Account Information

Up to 6 years after closure.

Financial Records

Minimum 6 years.

Audit Logs

Up to 6 years.

Verification Records

As required by law or business necessity.

Retention periods may vary depending on circumstances.

19. Data Security

DR Rent uses reasonable technical and organisational measures including:

Encryption
Access controls
Authentication controls
Monitoring systems
Secure hosting

However, no system can guarantee absolute security.

20. International Data Transfers

Some service providers may process information outside the UK.

Where this occurs, DR Rent will take reasonable steps to ensure appropriate safeguards are in place.

21. Your Rights

Under UK GDPR you may have the right to:

Access

Request copies of your information.

Rectification

Correct inaccurate information.

Erasure

Request deletion of information.

Restriction

Request restricted processing.

Objection

Object to certain processing.

Data Portability

Receive your information in a transferable format.

Withdraw Consent

Where processing relies upon consent.

22. Subject Access Requests

Users may request copies of their personal information.

Requests should be submitted to:

privacy@drrent.co.uk

We may request proof of identity before responding.

23. Data Deletion Requests

Users may request deletion of personal information.

Requests will be assessed in accordance with:

UK GDPR
Legal obligations
Fraud prevention requirements
Record retention requirements

Certain information may need to be retained.

24. Marketing Communications

Users may receive:

Service communications
Account notifications
Marketing communications

Where required, consent will be obtained.

Users may unsubscribe from marketing communications at any time.

25. Children

The Platform is intended for users aged 18 or over.

We do not knowingly collect personal information from children.

26. Fraud Prevention

Information may be processed to:

Prevent fraud.
Detect suspicious activity.
Verify identities.
Protect users.
Protect Platform integrity.

27. Complaints

Users may submit privacy complaints to:

privacy@drrent.co.uk

Users also have the right to complain to:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

28. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be published on the Platform.

Continued use of the Platform constitutes acceptance of revised versions.

29. Contact Details

AGEPC LTD
Trading as DR Rent

128 City Road
London
EC1V 2NX

Website: drrent.co.uk

Privacy Email: privacy@drrent.co.uk

General Support: support@drrent.co.uk

Privacy Commitment

DR Rent is committed to handling personal information fairly, lawfully, transparently, and securely.

We aim to maintain the trust of our users while complying with UK GDPR, the Data Protection Act 2018, and all applicable privacy legislation.