Anti-Discrimination & Equality Policy

DR Rent is committed to promoting fairness, equality, diversity, inclusion, and lawful access to housing and property-related services.

We do not tolerate unlawful discrimination, harassment, victimisation, or exclusionary practices on our Platform.

All users must comply with:

• Equality Act 2010
• Human Rights Act 1998
• Data Protection Act 2018
• UK GDPR
• Housing legislation
• Consumer protection legislation
• Any future Renters' Rights legislation

This Policy applies to:

• Visitors
• Tenants
• Landlords
• Letting Agents
• Property Managers
• Contractors
• Service Providers
• Employees
• Representatives

1. Policy Statement

DR Rent is committed to promoting fairness, equality, diversity, inclusion, and lawful access to housing and property-related services.

We do not tolerate unlawful discrimination, harassment, victimisation, or exclusionary practices on our Platform.

All users must comply with applicable UK equality and housing laws.

2. Purpose

The purpose of this Policy is to:

• Promote equal access to housing opportunities.
• Prevent unlawful discrimination.
• Protect users from harassment.
• Ensure compliance with UK law.
• Provide a framework for enforcement.

3. DR Rent's Commitment

DR Rent is committed to:

• Treating users fairly.
• Preventing discriminatory behaviour.
• Providing equal opportunities.
• Promoting inclusive housing practices.
• Investigating complaints seriously.

We expect all users to adopt the same standards.

4. Protected Characteristics

Under the Equality Act 2010, protected characteristics include:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race
• Religion or belief
• Sex
• Sexual orientation

Users must not discriminate against others based upon any protected characteristic.

5. Prohibited Discrimination

The following behaviour is prohibited:

Direct Discrimination

Treating someone less favourably because of a protected characteristic.

Examples:

• Refusing accommodation because of race.
• Refusing accommodation because of religion.
• Refusing accommodation because of disability.

Indirect Discrimination

Applying a policy that unfairly disadvantages certain groups without lawful justification.

Examples:

• Requirements that disproportionately exclude protected groups.
• Unreasonable restrictions without legitimate justification.

Harassment

Unwanted conduct related to a protected characteristic.

Examples:

• Offensive comments.
• Derogatory language.
• Insults.
• Intimidation.

Victimisation

Treating someone unfairly because they raised a discrimination complaint.

6. Property Listings

Users must not publish listings containing discriminatory wording.

Examples of prohibited wording:

• "Whites only"
• "No Asians"
• "Christians only"
• "No Muslims"
• "No disabled people"
• "Women only"
• "Men only"
• "British tenants only"

Such listings may be removed immediately.

7. Tenant Selection

Landlords and agents remain responsible for their own tenancy decisions.

However, decisions must not be based upon protected characteristics.

DR Rent does not permit discriminatory tenant selection practices.

8. Contractor Selection

Contractors must not:

• Refuse work based on protected characteristics.
• Harass customers.
• Discriminate against users.

Contractor accounts may be suspended where discrimination is identified.

9. Acceptable Property Suitability Criteria

The following may be lawful where relevant to property suitability:

• Affordability requirements
• Income verification
• Guarantor requirements
• Occupancy limits
• Pet policies
• Smoking policies
• Property suitability factors
• Licensing restrictions

These criteria must not be used as a disguise for unlawful discrimination.

10. Platform Filters

DR Rent may provide search filters relating to:

• Budget
• Move date
• Property size
• Pet ownership
• Smoking preferences
• Property requirements
• Accessibility features

DR Rent will not knowingly provide filters based upon protected characteristics.

11. Profile Information

Users must not include discriminatory content within:

• Profiles
• Listings
• Messages
• Reviews
• Advertisements
• Uploaded documents

DR Rent reserves the right to remove content without notice.

12. Messaging & Communications

Discriminatory communications are prohibited.

Examples include:

• Racist remarks
• Religious abuse
• Homophobic comments
• Sexist comments
• Disability-related abuse

Messages may be reviewed where complaints arise.

13. AI Matching Systems

DR Rent may use automated systems to assist with:

• Property matching
• Tenant matching
• Lead recommendations
• Contractor recommendations

DR Rent will not knowingly design systems that:

• Profile users unlawfully.
• Rank users based upon protected characteristics.
• Automatically reject users based upon protected characteristics.

14. Reporting Discrimination

Users may report discrimination through:

• Platform reporting tools
• Support services
• Complaint procedures

Reports should include:

• Details of the incident
• Dates
• Supporting evidence where available

15. Investigations

DR Rent may investigate:

• Complaints
• Listings
• Messages
• User activity
• Uploaded content

Investigations may involve:

• Reviewing records
• Reviewing audit logs
• Requesting further information

16. Enforcement Actions

Where discrimination is identified, DR Rent may:

• Remove content
• Issue warnings
• Suspend accounts
• Restrict Platform access
• Permanently terminate accounts
• Report matters to authorities where appropriate

Serious breaches may result in immediate account termination.

17. Retaliation

Users must not retaliate against individuals who:

• Raise concerns
• Submit complaints
• Cooperate with investigations

Retaliation may result in enforcement action.

18. False Complaints

Users must not knowingly submit false discrimination complaints.

DR Rent may take action against users who abuse reporting systems.

19. Training & Awareness

DR Rent may periodically:

• Review policies
• Improve moderation systems
• Improve detection tools
• Update Platform controls

These measures support compliance and user protection.

20. Moderation Rights

DR Rent reserves the right to:

• Review content
• Remove content
• Restrict functionality
• Suspend accounts

These actions may occur without prior notice where necessary to protect users.

21. Limitation of Liability

While DR Rent actively seeks to prevent discrimination, we cannot guarantee that all users will comply with this Policy.

Users remain responsible for their own conduct.

DR Rent shall not be liable for unlawful conduct committed by individual users except where liability cannot be excluded by law.

22. Policy Updates

This Policy may be updated periodically.

Updated versions will be published on the Platform.

Continued use of the Platform constitutes acceptance of revised versions.

23. Governing Law

This Policy is governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact Details

AGEPC LTD
Trading as DR Rent

128 City Road
London
EC1V 2NX

Website: drrent.co.uk
Email: compliance@drrent.co.uk

Equality Statement

DR Rent believes access to housing and property services should be fair, transparent, and free from unlawful discrimination.

We expect all users of the Platform to uphold these principles.