Messages & Maintenance
Reporting, assigning and tracking jobs.
How maintenance reporting works
Maintenance flows from a tenant report through to a verified, completed job.
How tenants report issues
Tenants raise repairs with a description, priority and photos.
How landlords assign contractors
Landlords route jobs to their own or marketplace contractors.
How contractors complete jobs
Contractors quote, attend, complete and upload proof of work.
How completed jobs are reviewed
Completed jobs are confirmed and can be reviewed for quality.
How maintenance history is stored
Every repair keeps a full timeline for transparency and disputes.
How communication records work
Messages are linked to leads, tenancies and jobs for a clear record.